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Frequently asked questions
General
Eyelash Extensions
Waxing
- 01Our artist tier system is designed to recognize each artist’s individual growth, experience, skills, client demand, clientele, and the range of services they offer. Each level reflects an artist’s unique journey and the expertise they bring to their clients.We offer a variety of artist levels to ensure every client has the freedom to choose the artist who best suits their preferences, service needs, and budget. Our goal is to make every client feel comfortable and confident in their booking experience while providing opportunities to enjoy quality beauty services at a level that works best for them.
- 02Our cancellation policy requires at least 48 hours’ notice for any cancellations or appointment changes. As a courtesy, we send appointment reminders in advance to give you the opportunity to make any necessary adjustments before the 48-hour cancellation window takes effect. We kindly ask that you review your scheduled appointments and make any changes within this timeframe to avoid cancellation fees.
- 03We kindly encourage all clients to attend their appointments alone, as our salon is designed to provide a comfortable, relaxing, and peaceful environment for everyone. We understand that unexpected circumstances may arise, and if bringing a guest is absolutely necessary, we ask that they remain respectful of our salon, artists, and other clients at all times.Please note that our salon is not a child-friendly environment, and we do not recommend bringing children to appointments. If a child must accompany you due to an unavoidable circumstance, they must be supervised by an adult at all times to ensure their safety and the comfort of everyone in the salon. We sincerely appreciate your understanding and cooperation in helping us maintain a welcoming and relaxing space for all.
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